Ethical Travel Agent
Welcome to Horizon Dream Travel LLC, where our commitment to excellence is more than just a phrase – it’s our way of doing business. At Horizon Dream Travel, we take pride in putting our clients at the forefront of everything we do. Our core values, rooted in the principle of the Golden Rule, guide us in every interaction, ensuring that we treat our clients with the same respect, care, and integrity that we ourselves expect.
We understand that in today’s fast-paced world, trust is earned through ethical conduct and expertise. That’s why, at Horizon Dream Travel, ethical behavior is not just a policy but a fundamental part of our identity. We believe in doing what’s right, even when no one is watching. Our team is comprised of skilled, knowledgeable professionals who are not only experts in their fields but also passionate about serving our clients to the best of their abilities.
Putting our clients first means going the extra mile to exceed their expectations. It means being responsive, understanding their unique needs, and providing solutions that genuinely make a difference. We are dedicated to creating a positive experience for our clients, and our commitment to ethical practices and expert service is what sets us apart.
This badge certifies that my agency has agreed to the Ethical Travel Agent standards of practice. When you work with this agent, you may rest assured you are working with someone who will treat your vacation with the highest standards of care.
I agree to the following guidelines:
- My agency will always apply payments directly to my clients’ trips
- My agency will always provide a detailed invoice and copy of the vendor’s client confirmation within 7 days of payment.
- My agency will always require a credit card authorization form along with appropriate documentation as required by the vendor. Otherwise, our written/memorialized communications will serve as sufficient authorization for any purchases.
- My agency will always protect clients’ personal information in every way reasonably possible
- My agency will always provide clients with contact information for my host agency or agencies so they can verify my identity.
- My agency will always, upon request, release any bookings directly to the vendor.
- My agency will always maintain all required licensing, legal, and contractual obligations as it pertains to my travel business. I will provide clients with said information upon request.
- My agency will never represent myself as a travel insurance expert. I will offer clients general information and a copy of the proposed policy for review. I will defer to the proposed insurer for detailed information.
- My agency will, in all communications and advertisements, convey the Seller of Travel Numbers of my host agency so long as my contract with them is valid and I have not breached any contractual or legal obligations.
- My agency will always provide clients with accurate information regarding my experience and training.
- My agency will endeavor to direct clients to the following resources in the event of a mishap in our business interactions:
- To email me and call me at the contact information I provided at the time of our booking regarding any issues they may have. I will make sure to provide any records I have of previous contacts and will ask the client to do the same for clarity.
- If I fail to respond within 14 days of a financial transaction, clients have been directed to contact the following:
- ME! I may have just missed an email or voice mail
- My host
- The attorney general and/or any additional appropriate governing bodies of the state my agency is in
- Better Business Bureau
- My agency will address any issues or concerns regarding any transaction with all relevant documentation within 7 days of a client’s request for same.
- My agency will maintain current, within 7 days of change, contact information including current legal name, address, email, phone, and other necessary personally identifiable information with my host and any local, state, administrative bodies, and/or federal entities as required by law, policy, or contractual obligation.
Thank you for considering Horizon Dream Travel as your trusted partner. With us, you can expect not only exceptional services but also a genuine commitment to your satisfaction. We look forward to the opportunity to demonstrate our dedication to the highest standards of client care, ethics, and expertise. Welcome to a partnership built on trust, respect, and a shared commitment to excellence.